A few days ago you processed a request related to your order test_name at test_name. As reflected in the Terms and Conditions you agreed to when placing your request, you were required to return products on time and unused.
Unfortunately, test_name has rejected your return because it appears that the conditions have not been met.
Since the gift card originally issued to you had not yet been used, we have cancelled it, so your obligations are covered, you no longer have to pay us for the rejected products and your request is complete.
