The carrier has rejected the claim

Hi Mi Tienda team,

We want to update you on the incident for your order #1001 with tracking TRK123456789.

The carrier has rejected the claim we submitted.

In order to continue with the process, we kindly ask you to provide any additional evidence you may have, such as:

This will help us reopen or escalate the incident as needed.

We look forward to receiving your documents,

Reveni’s team